Home LATEST NEWS HIGH TECH Artificial intelligence at the service of patients

Artificial intelligence at the service of patients

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The 31-year-old hospital pharmacist Alexandre Chagnon created Question for a pharmacist in order to create a link between the population and health professionals. His creation eventually evolved into Question for a Pro.

%consultation requests that really should not be taken by a pharmacist. So, this is where the idea of ​​finding a way to orient the patient towards the right professional thanks to artificial intelligence started “,” text “:” We realized that even if the name, it was very clear that it was for a pharmacist, we received about 30% of consultation requests that really should not be taken by a pharmacist. So, that’s where the idea of ​​finding a way to direct the patient to the right professional thanks to artificial intelligence “}}”>We realized that even though the name was very clear that it was for a pharmacist, we received about 30% of consultation requests that really should not be taken by a pharmacist. So, this is where the idea of ​​finding a way to direct the patient to the right professional thanks to artificial intelligence started., explains Mr. Chagnon.

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Someone who experiences symptoms can thus describe them on the website, receive a diagnosis a few hours later and receive a response from a pharmacist inviting them to come and collect their prescription.

The service now allows 27,000 consultations per week, and more than 100,000 per month.

The “Question for a pro” platform.

Photo: Screenshot / Question for a pro

600 healthcare workers

600 health workers from 19 professions across Quebec collaborate with the website.

Some professionals will use the platform from a customer acquisition perspective. Others use the platform to come and fill certain gaps in their schedules, emphasizes Alexandre Chagnon.

The initiative appeals to family physicians like Dr. Benoit Heppel, head of the clinical department of general medicine at the CIUSSS de l’Estrie CHUS.

The goal in our society is for all people to have access to front-line services, not always doctors, I hope. We will have to do something different because so far it has not worked.

A quote from Dr Benoit Heppel, head of the clinical department of general medicine at the CIUSSS de l’Estrie CHUS.

We show that we are able to refer the patient to other health professionals in order to free the doctor so that he can focus on the requests that really require medical expertise., concludes Alexandre Chagnon.

Available in ten languages, the site Question for a Pro is subsidized by the Quebec Ministry of Economy and Innovation.

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