LPC Avocat, based in Montreal, is behind this lawsuit concerning all Rogers, Fido and Chatr Mobile customers who were deprived of service, including access to 911, during the days of Friday and Saturday, as well than Quebecers who were unable to carry out banking transactions due to the outage.
In sum, the class action alleges that Rogers violated the Consumer Protection Act in Quebec by not providing service on July 8 and 9 and that Rogers misled consumers by claiming to have the “most reliable network in Canada “.
The class action seeks compensatory and punitive damages for all members.
Canada’s Industry Minister Francois-Philippe Champagne said Sunday he plans to meet with Rogers Communications CEO Tony Staffieri to discuss the importance of improving
network reliability across Canada. Representatives from other major telecommunications companies are also expected to attend the Monday afternoon meeting.
Staffieri, for his part, had released a statement on Saturday blaming the outage on a network system failure following a backbone network maintenance update, promising to
do better in the future.
It’s not just individual Rogers customers who have had headaches from the service disruption. Many businesses and public services found themselves unable to process debit card payments, and Interac transfers were also difficult, if not impossible.
On Monday, the Interac payment service also announced that another supplier, in addition to Rogers, would be added to its system to provide the service, without however specifying which one.