The Hotel Clarendon, in Old Quebec, is preparing to put two check-in terminals into service at its reception desk. The idea is to free up staff to allow them to spend more time with customers.
This is one of the strengths of the hotel. People tell us that our employees are friendly. So we want to increase the discussion time with our customerssays Marc-Olivier Côté, co-owner of Hôtel Clarendon.
He adds that the kiosks will also help speed up the check-in process to limit customer wait times.
” People want to go and enjoy the attractions of Quebec as quickly as possible; then, on vacation, no one wants to queue. »
The Atypiq project, located a few steps from the Hotel Clarendon, has also chosen to bet on an automated check-in system.
The terminal located at the entrance of the establishment is easy to use. Customers only need to enter their reservation information to get their key. The operation often only takes a few seconds.
The terminal will even notify us when the room will be readyunderlines the director of the hotel, Thibaut Godicheau, who compares the system to the terminals found in airports.
Like the Clarendon Hotel, the Atypiq project sees automation as a way to allow its employees to spend as much time as possible with customers, whether explaining what to do in Quebec, help them print their boarding pass if they are leaving by plane or simply to chat with them.
The objective, explains Mr. Godicheau, is to automate everything possible in order to
refocus on the human.
Of the 200 member establishments of the Association hôtelière de la region de Québec (AHRQ), about ten have implemented an automated system or are preparing to do so.
2022, which has technological tools, smart phones, iPads”,”text”:”This is a new practice not only to alleviate the labor shortage, but also to meet the new expectations of the customers of today, in 2022, who have technological tools, smartphones, iPads”}}”>This is a new practice not only to alleviate the labor shortage, but also to meet the new expectations of today’s clientele, in 2022, who have technological tools, smart phones, iPadsspecifies the director general of theAHRQ Alupa Clarke.
Even if automation remains embryonic in the hotels of the capital, the association is closely interested in its potential. It also plans to organize a conference next fall during which its members will be able to meet companies offering this type of technology.
According to’AHRQdespite the arrival in reinforcement of students from CEGEPs and universities, there are still 1000 positions to be filled in the hotel sector of Quebec.
With information from Guylaine Bussière